Shipping policy
Q: When can I expect to receive my shipment/order?
A: Online orders are typically fulfilled within 3–5 business days.
During high-volume promotions, such as Black Friday or our July Clearance Sale, fulfillment may take an additional 7–10 business days.
Q: When can I pick up my order if I selected “pick up at store”?
A: Most pickup orders are ready within 2–4 business days after your order is placed.
During high-volume promotions, such as Black Friday or our July Clearance Sale, pickup orders may require an additional 7–10 business days before they're ready.
You'll receive an email notification as soon as your order is available for pickup.
Q: What is the Team store address, phone number and hours?
A:
3500 Central Ave. SE, Ste. 2
Albuquerque, NM 87106
505.209.7529 ext. 1022
- Monday through Friday: 10:00 am - 6 pm
- Saturday: 10:00 am - 6 pm
- Sunday: 11:00 am - 6 pm
Q: I only received a partial order, when is the rest coming?
A: Large orders may be shipped in multiple packages due to size or weight restrictions. If this happens, each package will have its own tracking information.
If your order includes a made-to-order item, it may ship separately from a third-party manufacturer and have a different production and delivery timeline.
Q: What do I do if my shipment is wrong?
A: We apologize and there are several options to rectify the situation.
- You can visit our Team Shop to exchange the merchandise.
- We can email a return shipping label for mailed return of your items. Once we receive your returned items, we will fulfill the correct shipment. While our stated fulfillment and shipping timelines posted on the website will still apply, we will try to do everything in our efforts to quickly fulfill your order.